Question 1

Who are we?

Accepted Answer

We are a hardware R&D-based startup run by Fourth Dimension Systems (4DS).  We also focuses on selling robotics-related components at the best prices in the growing market of India.

Question 2

I want to cancel my order/change it?

Accepted Answer

You can ask us (by Email only) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request.

Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.

Question 3

When will my order arrive?

Accepted Answer

We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped within 24 Hours.

We can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control as each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.

Question 4

I want to cancel my order?

Accepted Answer

You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled.

Question 5

Product is faulty/not working

Accepted Answer

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and drop an email to us at sales@roboverse.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Question 6

How will my product be delivered?

Accepted Answer

We use Bluedart/Delhivery to ship our products to your destination as available during checkout and chosen by you.

Question 7

I need more information about a product?

Accepted Answer

It is understandable that a customer will have some technical query before making any purchase at Roboverse. Please mail us your query at sales@roboverse.in (sales@roboverse.in)and we will get back to you immediately.

Question 8

Can't find the answer to your query?

Accepted Answer

Worry not! Contact us at sales@roboverse.in (sales@roboverse.in)and our team will reply back to you immediately.

Question 9

Is there a warranty policy for my order?

Accepted Answer

All items are delivered with standard warranty of minimum 7 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect

How may we help you?